To place an order, simply browse our product catalog, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Yes, you can cancel your order before it has been shipped. Please contact our customer support team as soon as possible to request a cancellation. Once the order has been shipped, it cannot be canceled.

You can reach our customer support team via email at support@freakypuff.com or through our contact form on the website. We are here to help with any inquiries you may have.

FreakyPuff ships to most countries worldwide. You can see if your country is eligible for shipping during the checkout process.

Shipping times vary depending on your location. For domestic orders, it typically takes 3-7 business days. For international orders, it can take 7-21 business days, depending on the destination and customs clearance.

Yes, you will receive a tracking number via email once your order has been shipped. You can use this number to track your order's progress.

To return a product, please contact our customer support team within 30 days of receiving your order. We will provide you with instructions on how to return your item. Please note that certain items, like e-liquids, may not be eligible for return.

Refunds are processed within 5-7 business days after we receive the returned item. Depending on your bank, it may take additional time for the refund to appear in your account.